One person has left the Service Desk to take a new and exciting position closer to home (it will save him about 3 hours a day). Another will be leaving my Desktop Support group to head across the building to take up systems administration duties.
Neither of these changes is easy. Work needs to be absorbed or modified. There will be the inevitable challenges to get up to speed on things these people know and things they did. Oh, sure, we have documentation. The nameplate outside my office has two lines. One has my name, and the other says, "If it's not documented, it's a rumor." But nothing beats experience in some situations. We'll miss that.
Although the transitions will be challenging, there are opportunities here.
- Rethink workflow through and around these positions
- Check processes for clarity and completeness
- Develop materials to help with training a replacement
- Refresh all administrative passwords
- Be open to a fresh set of eyes
We'll miss our departing colleagues. But we can gain some new insights to what we do.
What's your biggest challenge when there's turnover in your workplace? How can you find the opportunities in the change? Leave a comment and let me know.
Give it some thought.