tag:blogger.com,1999:blog-369503477924863546.post336871571634339938..comments2023-05-01T07:59:08.954-04:00Comments on The Think Zone: Get Your Customer Service Issues AddressedUnknownnoreply@blogger.comBlogger7125tag:blogger.com,1999:blog-369503477924863546.post-83142061300124626712009-11-24T19:37:40.697-05:002009-11-24T19:37:40.697-05:00One further thought on "voting with your feet...One further thought on "voting with your feet." It's not possible in every customer service situation. My line of work, for example, deals with supporting internal clients who have little choice but to deal with us. That makes good service even more important.Roy Atkinsonhttps://www.blogger.com/profile/11784456794840578961noreply@blogger.comtag:blogger.com,1999:blog-369503477924863546.post-505128184187624892009-11-24T19:17:20.801-05:002009-11-24T19:17:20.801-05:00Thanks Ted- You are correct. "Voting with yo...Thanks Ted- You are correct. "Voting with your feet" is the ultimate power of the buyer. Hence my last bullet point about being prepared to walk, and saying so. I think it is important to let the business know why you're heading to the competition. Unfortunately, not every business owner understands that customer service has a direct Return on Investment.<br /><br />Thanks again, and Happy Thanksgiving!Roy Atkinsonhttps://www.blogger.com/profile/11784456794840578961noreply@blogger.comtag:blogger.com,1999:blog-369503477924863546.post-1765513032427010492009-11-24T18:40:38.704-05:002009-11-24T18:40:38.704-05:00Roy, great stuff. You know why I make it a point N...Roy, great stuff. You know why I make it a point NEVER to complain? Because the boss should already know. They've just affronted me - should I do them a favor? Instead, I take my business to their competition. - Ted coine http://savvycapitalist.blogspot.comTed Coinéhttps://www.blogger.com/profile/18337166366682574141noreply@blogger.comtag:blogger.com,1999:blog-369503477924863546.post-47549582437726815542009-11-24T17:43:48.643-05:002009-11-24T17:43:48.643-05:00Thanks for the comment, Joanne. You're correct...Thanks for the comment, Joanne. You're correct: Undoubtedly, "Black Friday" will bring some challenges on both sides of the counter. Enjoy your Thanksgiving!Roy Atkinsonhttps://www.blogger.com/profile/11784456794840578961noreply@blogger.comtag:blogger.com,1999:blog-369503477924863546.post-81185193638798773872009-11-24T17:17:02.493-05:002009-11-24T17:17:02.493-05:00Roy, a great post on customer service just before ...Roy, a great post on customer service just before Black Friday. These types of 'sale' days just might tax the best of sales persons... and... customers.<br /><br />You've given us a good pocket list of how-to's if we encounter poor service.<br /><br />A great Thanksgiving to you, kind sir.<br />JoanneJoanne Maly-Lincoln Maly Marketinghttps://www.blogger.com/profile/00614711542912512199noreply@blogger.comtag:blogger.com,1999:blog-369503477924863546.post-55097717697805181292009-11-22T21:10:30.203-05:002009-11-22T21:10:30.203-05:00Excellent point, Leslie. It is absolutely an essen...Excellent point, Leslie. It is absolutely an essential part of customer service for there to be follow-through on the part of the business. Thanks for your comment.Roy Atkinsonhttps://www.blogger.com/profile/11784456794840578961noreply@blogger.comtag:blogger.com,1999:blog-369503477924863546.post-78406455716571134652009-11-22T19:46:47.920-05:002009-11-22T19:46:47.920-05:00Quite often the reason customers won't tell a ...Quite often the reason customers won't tell a business they are unhappy is because they take the information and do little or nothing with it.<br /><br />Be prepared to take action on a complaint or better yet, empower the employee who receives it to handle it.Unknownhttps://www.blogger.com/profile/16623306198049250614noreply@blogger.com